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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up window will appear. It includes detailed information about all the operations that you can perform on that particular page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of educational video clips describing how to use our hosting Control Panel. They're intended for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you searching for, take a peek at our extensive FAQ section, which comprises questions asked by real customers and offers real solutions. We periodically "revamp" our FAQ section with new articles so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our great team of client support engineers available 24-7-365 and eager to help you with any query. Each trouble ticket you send will be answered within one hour (the average ticket response time is about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 69275

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com